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June 24, 2022
Question

How do we correct YTD pay figures on an employee's paystub?

  • June 24, 2022
  • 1 reply
  • 0 views
Recently we added the payroll module to our Quickbooks subscription and set up an employee to receive semi-monthly salaried pay and direct deposit.  We also input the YTD pay and withholdings.

When we ran the pay run the calculation was correct for the period, however on the paystub it shoed the employee's full annual salary (plus the new period) as the YTD pay rather than the actual YTD pay which had been input in the pay history.

(A) Why is this happening?  Is this a bug?
(B) How do we fix this?

For clarity:  The employee's annual salary is $30,000.  The semi-monthly pay is $1,250.  The employee has been paid $15,000 YTD.  On the employee's paystub after making this pay run, the YTD pay is appearing as $31,250 instead of $16,250, and the withholdings numbers also reflect this higher figure.

Note - Fiscal year end is 03/31.

Thank you.

1 reply

June 24, 2022

Hey accounting-vbcba,

 

Welcome to the QuickBooks Community family! It's important that the paystubs show the correct information so that the end of year forms have the correct amounts. I can guide you in the right direction for the support you need.

 

In order to edit an Employees paystub, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen if necessary. They also have to tools that are needed to fix any issues with editing paystubs, since there is no option to fix the issue directly from your QuickBooks account. You can reach them using one of these methods: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.