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May 14, 2022
Question

How do you correct a pay cheque that has already been direct deposited and is short hours

  • May 14, 2022
  • 1 reply
  • 0 views
Employee should have been paid for 88 hours and was only paid for 44.  I have calculated the difference using PDOC and paid him a manual cheque but I need to edit the cheque to correct his year to date

1 reply

Jen_D
May 15, 2022

Glad you posted here, @danko1.

 

Direct Deposit is one way of making sure your employee's get paid more easily and on time. Since this option involves actual money movement to your employees, there's extra care involved in managing them. 

 

When using QuickBooks Online Payroll, the direct deposit feature has processing timelines. You have to consider these when you need to delete or rerun payroll using DD.

 

Make sure to check the status in the Paycheque list to indicate of where in the processing workflow the system is. I also recommend connecting with our payroll support team so our agents can go over this with you. They can verify the processing on the back end, and help with the next steps you need to do. 

 

Our team are available from Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET. Here's how to contact us:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Enter your query in Type something field.
  4. Select Contact Us.
  5. Enter your concern, then select Continue.
  6. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

You can also contact us through our chat link. Use this QuickBooks Payroll link.

 

Here are some related links about processing an managing Direct Deposit in Quickbooks Online:

 

 

Please visit us anytime if you have other payroll concerns. I'll be more than happy to walk you through the processes in the program.