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March 18, 2022
Question

How do you setup payroll direct deposit to two accounts at different banks and get past the error "The transit number and institute number don't match"

  • March 18, 2022
  • 1 reply
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1 reply

March 18, 2022

Hi patrick79,

 

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Online payroll is a great program that gives you the ability to pay your employees and track your remittances. I'd be glad to point you in the right direction to setup payroll direct deposit. 

 

I'd encourage you to consult this article as it explains how to set up payroll direct deposit in QuickBooks Online.

 

If you're getting an error that the transit number and institute number don't match, I recommend that you contact your banking provider to ensure that the banking information required when setting payroll direct deposit are correct. 

Also, I'd encourage you to contact our customer support team as they can have a closer look at your account to make sure it's setup correctly. Here are some options available to reach out to our customer support team.

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
  • Social MediaFacebookTwitter, in a private message.

 

Let me know if you have any questions, I'll be happy to help.