How or where do I enter the missed EI contributions for an employee? The gap was caught at year-end only.

Hello vollmer_,

It's good to hear that the missed EI contributions were caught, even though it was later on and no right away. Better late than never! Now that you've noticed it, making the corrections in QuickBooks Online Payroll is in order, and I'd be happy to direct you on how to do that.

When you notice that pay runs have calculations that are incorrect or missing, the best thing to do is connect with our support team directly so that we can determine the steps to take for your situation. Given that this sounds like it was multiple pay runs over the course of the year, it's likely that we'll have you fill out a form to note where the corrections need to be made and then we'll pass that form to our back-end team to take care of it.

To see if that's what you'll need to do or if there's another option we might be able to take you through, please give us a shout using one of the following options.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Once the person you connect with confirms some details with you, you'll be able to get started. We're here to help. :)