How to clear a partial payment from dashboard properly

Hi info1425,

Knowing how to handle any sort of transaction you might come across as a business owner or bookkeeper is an important part of having a balanced set of books. It's great that you're looking for the appropriate way to handle the invoice that you won't be receiving the rest of the funds from, and I can point you in the right direction for figuring out what to do in QuickBooks Online.

When you've got an invoice or a transaction that a customer is no longer paying, there may be a few ways to handle it, such as recording the balance of the transaction as bad debt. If you're interested in going that route, here's an article you can review that has the steps to go about this: Write off bad debt in QuickBooks Online

To find out if that is the approach you should be taking, I recommend consulting an accountant. An accountant can advise you on how to manage your books for these kinds of situations so you can feel confident moving forward with your bookkeeping. If you already have an accountant, they can even help you directly in QuickBooks Online. Simply use the My Accountant tab to invite them on as a user to your account at no extra cost for your subscription. The tab is also home to the Find a pro to help button, which you can click to review our list of QuickBooks-certified accountants near you.

Don't hesitate to stop by again if you have more questions!