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kkSPC
August 30, 2023
Question

How to delete an ROE issued?

  • August 30, 2023
  • 1 reply
  • 0 views

An employee got injured at home and couldn't work for some time.  He took his eligible 5 days paid sick leaves and wanted to apply for EI for the rest.   Then I issue him an ROE e-filed it . However, after he saw his doctor to find out that he only needed to take another week off and decided not to proceed with the EI claim.  I have already deleted the ROE from the ROE website.   Now, it doesn't seem I have a delete option in Quickbooks to delete this issued ROE.  Now every now and then Quickbooks prompts me a message saying that this employee already has an ROE issue which I find annoying.  Is there anyway I can get rid of the ROE? 

1 reply

J
JamesM4
August 30, 2023

Hello kkSPC, 

 

Welcome back to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

In order to get the resolution you need with deleting the ROE, I recommend contacting our support team again outside of the Community preferably via phone. A specialist will be able to assist you with your query so you can get back to doing what you enjoy. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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