How to reset...Trying to run payroll but the 'run payroll' screen is showing me previous payroll but the correct date range and payroll date.

Hi JayD,

It's vital to us that you're able to run payroll so you staff can get paid on time. No worries, I got your back from here. 

Usually when this happens, it means your browser may need some cleaning. To do this, you'll need to clear cache and cookies on your browser. Doing this will help fix most issues the site has been having. i recommend you to give this a try and let me know how you make out.  Here are the steps for running payroll.

Steps to run payroll:

1.     Select Run Payroll.
2.     Select the Pay group you want to run payroll for, and select Next. (If you only have one pay group, it will already be selected as the default option.)
3.     You will notice that you enter information for Hourly employees & Contractors first.
4.     (Running Payroll for the first time? If so follow this step, if not skip to the next.) Select your First day of pay period, Last day of pay period & Pay date, then select Process.
5.     Enter the applicable Hours under the respective Income types. (Tip: You can add or remove available Income type columns from the Gear icon above Edit columns.)
6.     Select Next.
7.     Repeat steps 1-6 to pay your Salary Employees. (Tip: If you do not wish to pay an employee on a pay group, you can change the Pay? toggle button to Off.)
8.     Before submitting, review each employee details to make sure the information is accurate and all your employees are accounted for. To see details on a particular pay cheque, select the View Details button.
9.     Check the box confirming that you have properly reviewed all information, and that your payroll is approved and ready for processing.
10.     Select Approve   

Running Payroll: Tips and reminders

When running payroll, please remember the following:

•     To make sure everyone gets paid on time, be sure to review and approve your employee's payroll by 12:00 PM EST, three business days before the desired pay date.
•     The Payroll will be finalized by Wagepoint within 24 hours of your approval. You will not see the pay stubs or any reports until 48 hours before the pay date. Please ensure the funds for your pay run are available in the bank account prior to submitting payroll.
•     If you are in a "Pending state", it means you missed the cut-off time for the payroll you started, and would need to change the date in accordance with the three-day lead time to process a payroll.
•     If you call Payroll phone support to have a payroll sent back (undone), Wagepoint will delete the journal entry, and push out a new one once the payroll is resubmitted.
•     When you run payroll, Wagepoint will deduct the net amount for direct deposit, source deductions, and workers' compensation. The source deductions will be remitted on your behalf according to the remittance frequency you chose during the set up. Workers' compensation will be paid monthly regardless of remittance frequency.