How to resolve: In QBO, payroll Employees "We're having some trouble on our end. Give us a few minutes and come back."?? And is almost 2 hours already. Tried Refresh!

Hi chong_angela,

Thanks for sharing the error message you're getting when trying to work in the Payroll section of QuickBooks Online. Being able to complete tasks like running payroll on time is essential, and I'm here to make sure that you can do that.

I see you posted this question on Friday evening when we were out of office. If you're still seeing this message when you're working with payroll today, I recommend starting with the following troubleshooting steps. It's good you've already tried refreshing the browser, and by now you'll have probably also logged in and out. The steps I have tackle issues like temporary Internet files as well as browser and app issues. Give these a shot one-by-one.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

The next step if those don't work is to touch base with our technical support team. A member of that team will be able to work with you to figure out what's happening and find the steps to getting you back on track. Here are the ways you can reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Have a great week!