I am dealing with Payroll matter since November 2019 and it is not working till today.

Hi there, 

Running payroll with QuickBooks Online is an awesome way to streamline your bookkeeping and stay organized. It's essential that your payroll module is working as intended so you can get back to work.

If you've been experiencing a payroll issue and have been corresponding with an agent via a case number, it's essential that you continue to work with them on this matter. You can respond directly to the emails they've sent you, or get back in touch with our support team to inquire about any updates. Here's where to contact us: Get in touch. 

If your issue has now been resolved, that's great! Thanks for letting us know about the status of the situation. 

Cheers!