I am entering a new Expense and chose 'exclusive of tax'. when i try to enter the appropriate tax field nothing happens.

Hello linda111,

Welcome back to the QuickBooks Community! It's been some time since we last heard from you, so I hope that things have been well for your business. I'd be happy to troubleshoot with you to find out what's happening with your expenses so you can get back on track with logging your transactions in QuickBooks Online.

When the program's features seem to just not work and nothing happens, the first thing to try is browser and Internet-based troubleshooting. Because QuickBooks Online exists in the cloud, steps like these can help ensure that things like temporary Internet files or browser issues aren't to blame. Here are the steps I recommend trying.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If those don't do the trick, I recommend getting in touch with our support team outside of this forum so that we can take a closer look at this with you.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

We're here to help you track down the cause behind this and get things back in working order. Don't hesitate to give us a shout!