I am getting this message "changing the filing name will disable eServices" when I am setting up payroll taxes. I haven't changed the name. What does this mean?

Hi there,

QuickBooks Online Accountant (QBOA) Pro Tax is a cloud-based software that allows users to electronically file returns directly to the CRA using EFILE. Running into error messages is never fun, and I want to make sure you're pointed in the right direction for support.

EFILE is an automated service that allows certified tax preparation service providers to electronically file returns on behalf their clients. Being an electronic filer is mandatory in order to EFILE a return with Pro Tax.

It sounds like you're already an EFILE user, but I'd still recommend reviewing this CRA page to learn about:

• EFILE overview
• EFILE eligibility
• how to apply for EFILE
• how to file returns
• EFILE exclusions
• EFILE hours of operation
• EFILE CRA Help Desk contact information

Here's more information about changing your filing information with E-Services, which may be prompting the error message you're seeing: Registering for electronic filing (EFILE) and entering EFILE credentials in a return. 

If you haven't changed the filing name, and you're still experiencing this error message, I'd encourage you to reach out to our tech support team for further assistance. It's important that our agents take a closer look to see what's going on. 

Cheers.