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ncubelandry
May 2, 2022
Question

I am switching to QBO payroll mid-year. I have entered all the YTD info for my employees but none of this information appears on reports or on the pay stubs.

  • May 2, 2022
  • 1 reply
  • 0 views
I also tried entering prior tax payment history but that seemed to mess everything up and it was telling me I had a tax payment credit which was incorrect. Is this how it's supposed to work? My employees will lose all their YTD info which is a problem for tracking vacation.

1 reply

T
Trish_T
May 3, 2022

Hi ncubelandry,

 

Thanks for reaching out here!  QuickBooks Online Payroll is a dynamic way to pay your staff with confidence.  It's essential that the year-to-date information is recorded accurately and visible on paystubs and reports.  I'll be happy to point you in the right direction so you can complete your QuickBooks goals as soon as possible.

 

Your time is valuable and I feel you'd benefit from speaking with a payroll specialist directly.  They'll have the ability to work with you in real time and review the account more in depth from their end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if you have any other questions.  We'd be glad to assist!

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