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Aug 20, 2020 12:37 PM UTC
Question

I am trying to change an employee's vacation pay %. i edit it to the correct percentage. there is no "done" button to click, so nothing saves

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1 reply

AddieC
Aug 20, 2020 1:45 PM UTC

Hi there, 

 

Running your business with QuickBooks Online is made even simpler with the help of Payroll. I'm glad you're taking advantage of all the program has to offer. If you're making changes to your employee information and you're unable to save it, there's a few steps you can try to retrieve any unloaded buttons. 

 

If you're missing the "Done" button, you can try some browser troubleshooting to resolve this.


1. Try clearing the cache and cookies in your browser.

These stored Internet files can cause loading and latency issues in your account.

 

2. Use Incognito Mode with Google Chrome.

This is a private window that runs separately from the rest of your browser.

 

3. Use a different browser all together.

This will help let you know if the issue is isolated.

 

If you've given all these steps a try and you're still having issues, I'd recommend reaching out to our tech support team so an agent can investigate this further for you.

 

Take care.