I am trying to pay my employees and bill clients with the help of QB time but for one of my employees it won't let me approve because QB time employee missing a pay rate?

Hi nabbitgaming,

Welcome to the Intuit Community! It can be frustrating to encounter this issue, especially when everything seems to be in place. Here are a few steps you can try to resolve this:

Verify Employee Setup in QuickBooks Time and QuickBooks Online:

• Double-check the employee’s profile in both QB Time and QuickBooks Online Payroll to ensure all required fields are filled out correctly.
• Make sure the hourly pay rate is entered and saved properly.

Sync QuickBooks Time with QuickBooks Online:

• Sometimes, syncing issues can cause discrepancies. Go to QuickBooks Time and manually sync it with QuickBooks Online to ensure all data is up-to-date.

Re-enter Pay Rate:

• Try deleting the current pay rate and re-entering it. This can sometimes resolve hidden issues.

Check Payroll Item Setup:

• Go to Payroll Settings in QuickBooks Online and verify that the payroll items associated with the employee are set up correctly.

Clear Cache and Temporary Files:

• Clear the cache and temporary files in your browser. Corrupted cache files can sometimes cause issues.

Update QuickBooks Online and QB Time:

• Ensure both QuickBooks Online and QB Time are updated to the latest versions. Updates can often resolve unexpected issues.

If these steps don’t resolve the issue, I encourage you to contact our support team so we can assist you further with this. Here are our contact details:
 

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further help.