I am trying to run payroll as usual but one employee is flagged as needing more info. She is not new and I do not know what is missing

Hello bptompkins22,

It's nice to see you in Community.  Welcome!  Having an employee flagged can be concerning.  I would be glad to assist!

If an employee has made any changes, such as an address or bank account, you can edit their profile with the steps in this helpful guide.  To view the area of concern, follow these steps;

1. From the left menu open Payroll and then Employees

2. Select the employee to open their profile

3. Scroll through the list to see which area the 'warning' is associated with, and make the necessary changes.

If you don't see any areas of concern, please contact us at at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  It would be our pleasure to work with you personally and review the issue in more depth from our end, so you can pay your staff with confidence!

Feel free to reach out again, if you have other questions or concerns.  We would be happy to help!