I am trying to Turn on Payroll but I keep getting a pop up saying I need to update my address. How do I fix this?

Hello destiny5,

Welcome to the QuickBooks Community! QuickBooks Online Payroll is a great add-on to the QuickBooks Online software and gives you the opportunity to track all of your business details in one place, so I want to make sure you're able to configure and take advantage of that. I'm here to help.

I appreciate you sharing a bit of detail about what's happening, and it's good that your address is entered correctly. While it's possible to enter the address during the payroll setup itself, it can be helpful to have it entered in your company settings first. If it's not in your company settings that you've entered your address, here's how to get there now.

1. Select the Gear icon.
2. Choose Account and settings.
3. On the Company tab, find and click the Address section.
4. Enter the address and hit Save.
5. Click Done to exit settings.

Once you've done that, head back to the Payroll tab to try setting it up again to see if it goes more smoothly. If you're still having trouble, I recommend the following troubleshooting steps to make sure there aren't any browser, app, cache, or Internet issues preventing the setup. Please try these one by one.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Should those not do the trick, I invite you to connect with a member of our support team outside of this forum to have a one-on-one conversation to get to the bottom of what's going on. Feel free to share with them the steps you've already tried so that they can collect all the relevant details to see what's happening. Here's how to reach out.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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