I am trying to update address of employee. the system says The city, province, and postal code don't match (Sutton ON L0E1R0) . Confirm and correct your address details

Hi abir

Being able to update your customers addresses is crucial to make sure you always ship your products to the right place. I'd be happy to help you get your customers address entered.

Updating a customers address is as simple as 1,2,3. All you need to do is pull up the customers by going to: Sales>Customers>Select the customer to be updated. From there you can select the Edit button and enter the new address. Only thing you need to do is make sure each part of the address is entered into the correct labeled box. If you still get an error when trying to update the address I recommend clearing your cache and cookies, closing your internet browser and opening QuickBooks again in a private browser such as Google Chromes Incognito mode.

If you continue to have issues I recommend reaching out to our support team by using one of the following methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!