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danielp123
May 27, 2022
Question

I cannot access payroll taxes PD7A form. Incognito does not help and this issue has been apparently worked on for over 3 weeks. PLEASE HELP ME

  • May 27, 2022
  • 2 replies
  • 0 views

Someone please help me! I'm losing my mind dealing with incoherent support staff. I've been promised a call back by a supervisor twice now and guess what? NO CALL AGAIN. 
I need to access my PD7A forms. Constantly says that I need to setup my quickbooks payroll, when I click go to setup - it takes me right back to the original page. See images below. I'm BEGGING for someone to please help me ffs. I've been dealing with this for over 3 weeks now

screenshot 1 

screenshot 2 

2 replies

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donpaton
June 7, 2022

Okay, it is not clear in your message that payroll in QuickBooks has been set up - so are you using that function in QBO?  If you are not using the payroll system, you do not have access to PD7A forms. 

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danielp123Author
June 8, 2022

I had to open a brand new account and everything works fine now. Im on my last days of this account until it's cancelled. Yes I had payroll setup but it wasn't working. Incognito was one of the troubleshooting methods from QB customer service. If you ever had to deal with them you would know how dense they are.

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donpaton
June 7, 2022

Also, what does Incognito have to do with your PD7A forms?

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