I created a new employee but forgot to include SIN. Now when I try to edit this employee to add the SIN, it won't save this info. I can't even delete this employee.

Hi there, 

You've reached the right place for help. It's important to make sure each employee's Social Insurance Number is in the system especially when you have to create T4 and Relevé-1 slips or run your first payroll for the new year.

To update your employees' details

After reviewing your employees' details, here's how to make any updates:

1. From the left menu, select Employees.
2. Select the name of the employee to update.
3. Select the Edit next to Pay.
4. To edit, select the pencil icon for 1) What are [Employee name] withholdings?
5. Update the employee's information in the TD1 form.
6. Select Done.

If you're still having issues after trying the steps above, I recommend doing some troubleshooting on your end. I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link. 

Feel free to ask other questions. I'll be on standby.