I deleted pay cheque that was mistake from last year but the amount not changed in the t4 slips

Hi there kebrom,

I'm glad you're taking the time to review the pay cheques that have contributed to the numbers you're seeing on your T4 slips. It's important that these slips accurately reflect the changes you've made in the system, so I want to point you in the right direction to get the support you need on this.

If the paycheque was from 2020, you should be seeing the change reflected in your T4 slips. Since you're not, there may be a few things impacting this. The first is that the images and files in your browser's cache may be impacting the way QuickBooks functions. Giving the steps below a try, then viewing the T4 slips again should help you to determine whether the issue is a browser issue or runs deeper.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If this doesn't quite do the trick, the next step is to reach out to our team of payroll experts outside of the Community. With a screenshare or some screen shots, and some account details, an agent will be able to help you pinpoint the source of the problem so that your T4 slips accurately reflect the changes you've made. Here's how you can reach out:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I know you'll get to the bottom of this. Have a great day!