I did my payroll on time, but there is an alerts saying past due?

Hello BJMEE,

It's awesome to hear that you're keeping on top of your work in QuickBooks Online Payroll, and it sounds like you may be looking at the To Do List in the Overview tab of the Payroll module. When you're working from there, you can easily see the tasks you have to complete. I'd be happy to go over this with you.

The To Do List is great for showing a number of different tasks and the information you see there should change based on the tasks you complete in the module, regardless of whether you complete them directly from the list or not. The first thing I recommend is double checking what is being highlighted as past due. For instance, it could be something with your payroll tax filing and payments rather than running payroll itself.

If it is prompting you that your pay run is past due, consider if you've run for each pay schedule. If you have multiple pay schedules for the employees, each will need to be taken care of separately after clicking Run payroll.

The next step to take if you're still seeing that message when you should be is troubleshooting. You can do things like clear your browser or app cache, try a private browser window, or try another browser type to see if that resolves the issue. If not, I recommend contacting the QuickBooks Online support team outside of this community forum to work directly with a member of our team to find a resolution. Here are the ways to get in touch.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

The member of our team you connect with will be able to go over this with you in detail to figure out what's going on. Don't hesitate to give us a shout.

I hope you have a great weekend.