I did quickbooks about 10 years ago and not sure why it is giving me a problem, I can put in the hours but it will not let me go further \

Hi tammymoggy,

Thanks for sticking with us. I know how important it is to encounter no hiccups when using the program so you can accomplish your tasks efficiently and quickly. QuickBooks Online is designed to make your navigation smooth and easy when managing your books. I'll be happy to assist you with this.

A good starting point would be to ensure no browser issue is causing this problem. Temporary internet files that accumulate in your browser can sometimes create bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

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