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March 11, 2021
Question

I entered the wrong transit number for direct deposit. how do i correct it after ive run a payroll

  • March 11, 2021
  • 1 reply
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1 reply

March 11, 2021

Hello kevin-mcalinden-,

 

Although you've already run payroll, it's good to see that you've noticed the incorrect transit number before too long. Hopefully, you haven't completed too many pay runs, but whether you have or haven't, I assure you that our team is here to help. I'll point you in the right direction for sorting out this issue of the incorrect transit number for direct deposit in QuickBooks Online Payroll.

 

Things like direct deposit, including the banking information for both you and your employees, is set up in your Payroll Preferences. To get there, it's a simple matter of heading to the Gear icon and choosing Payroll settings. There, you'll see the Direct Deposit option where you can make changes.

 

Before you do, I strongly recommend connecting with our support team outside of this community forum. Because you've already run payroll, there may be some specific steps to take to ensure that your employee gets paid if it's their transit number that's wrong or to avoid issues if it's your transit number that's incorrect. Our team will be able to gather those kinds of details for you in a secure, one-on-one conversation and then guide you on the right steps to get this sorted out. Here are the ways you can reach us.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Don't hesitate to reach out as soon as you have a moment. For your reference, here are a couple articles about Payroll Preferences and direct deposit.

Wishing you the best!