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October 8, 2020
Question

I have a payroll tax credit in my account from wage subsidy. When i click on pay to apply the negative payment (credit) to my current payment, it says contact us

  • October 8, 2020
  • 1 reply
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1 reply

PatriciaT
October 9, 2020

Hi lehla,

 

Thanks for posting in the community! I want to make sure you can apply your payroll tax credit in the system, and I think the best way to get to the bottom of this is with some real-time assistance. With tools such as screen sharing and others, our agents will be able to thoroughly look into this and gather every information needed to determine the best approach for the resolution that you need. Here's how to get in touch.

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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Don't be afraid to reach out! We're here to help.