I have a problem with Direct Deposit Payable account. The account shows the balance instead shows zero. [Company ID Removed]

Hi there inga-fedorenko,

Welcome to the QuickBooks Community! You've made a great choice using QuickBooks Online to take care of your business' bookkeeping. We're proud to offer a robust small-business accounting software that helps you take control of your time and your money. It's important that your account balances are showing as expected, so I want to help you get to the bottom of this.

To help you determine why you're seeing a balance of zero for your Direct Deposit Payable account, it would be helpful for me to know more about how you use this account, how it's set up, and what you think the balance should be. If you'd like to share more about the issue, without including sensitive details, I'd be happy to look into it further for you here. 

Another great resource when it comes to issues like these is your accountant or bookkeeper. They are experts and can explain to you how the money movement works between your accounts in order to determine what the balance should be and whether what you're seeing is incorrect or not. If you already have an accountant that you're working with, use the My Accountant tab on the left to send them an invitation to work on your books. They'll be able to get a first-hand look at your accounts to help you out. If you don't have an accountant yet, the Find a pro to help button will take you to our QuickBooks-certified accountants who'd be more than happy to help you out.

When account balances change all of a sudden, or you receive other unexpected errors or glitches, it could be as a result of the images and files stored in your browser's cache. When you have a few moments, please run through the steps below and then check on your Direct Deposit Payable account balance again. 

• Clear your browser cache if you're using a browser

• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac

• Try a browser if you're using the app

• Try a private browser window

• Try another browser type

• Make sure you're using a supported browser and system

• Reset your Internet or try on another computer or device

You'll notice that your Company ID was removed from your post. This is a public forum so I removed this sensitive account information for your security. If it's necessary for us to collect this information from you we'll ask you to move to a more secure communication platform where you can share that information one-on-one with one of our agents. If you'd prefer to speak to an agent to get to the bottom of this issue, I encourage you to reach out to support using one of the methods below.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Phone: call 1-855-253-1536 between the hours listed above.

Social Media: Facebook, Twitter, and Instagram.

Again, if you'd like my continued support here in the Community, feel free to expand on this issue. I'll be on standby!