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jentuininga
March 29, 2023
Question

I have direct deposit set up for my employees, but it is not listed as an option when I run payroll. Why not?

  • March 29, 2023
  • 1 reply
  • 0 views
I have a seasonal business and laid off my employees over the winter. I have made them active again in QBO and am trying to run their first payroll back. It won't let me choose direct deposit even though it was set up before.

1 reply

T
Trish_T
March 29, 2023

Hi jentuininga,

 

It's a pleasure to see you in Community.  Welcome!  QuickBooks Online Payroll is a dynamic way to pay your staff seamlessly.  Paying your staff with direct deposit is definitely a time saver.  I'd be glad to assist!

 

If you've temporarily cancelled your QuickBooks Online subscription, over the winter months, you'll need to re-subscribe to QuickBooks Online Payroll, after re-activating your account.  To do this, go to your Settings ⚙ > Account and Settings > Billing and Subscription.  In addition, you'll need to follow the steps to activate Direct Deposit.

 

Should you require additional assistance, please don't hesitate to contact our Customer Care team.  They'll have the ability to work with you in real time and provide additional assistance from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out with other questions.  We're always happy to help!
 

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