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December 14, 2019
Question

I have entered all my info for payroll ( I've used for several weeks) and when I come to the final stage of confirming and accepting what I've entered it wont accept.

  • December 14, 2019
  • 1 reply
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Original commenter did not share additional details

1 reply

December 16, 2019

Hi there, 

 

Using the payroll service offered in QuickBooks helps save time when it comes to managing and paying your staff. Don't worry, I'll help get to the bottom of this. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our payroll support team using this link

 

Feel free to ask other questions. I'll be on standby.