I have payroll standard with QB online. I have benefits set up as a reimbursement. It is added to employee cheques, but is not going into the specified GL account?

Hello melanie-f,

Thanks for letting me know you're using QuickBooks Online Standard Payroll to process this information for your books and your employees. My goal is to make sure you have everything set up correctly in your books so you can simply run payroll without worry. I'll help you out with this.

Standard Payroll sets up default accounts for where to allocate funds run through the payroll module., but also allows you to change the mapping to accounts you'd like to use instead. Since you say the reimbursement isn't going to the correct GL account, I'd like to start you off with reviewing what's been set up. Follow these steps to review the setup and make changes as needed.

1. Click the Gear icon.
2. Select Payroll Settings.
3. Choose Accounting under the Preferences heading.
4. Review the mapping.
5. Click Customize to make changes.
6. Make changes as needed.
7. Click OK to save.

If everything seems to be in order, my next recommendation is to contact the QuickBooks Online team. One of our agents will be able to take a deeper dive into your setup with you to get to the bottom of what's going on and make changes as needed. Here are the options for reaching support.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a fantastic week. :)