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L
lhaccotech-gmail
April 14, 2023
Question

I have setup my payroll and am paying employees with ease. However, when I try to file monthly taxes at the payroll tells me I need to setup. BUT I AM ALREADY SET. HELP!

  • April 14, 2023
  • 1 reply
  • 0 views
Payments (direct deposits) go through every two weeks without any issues. But I try to file my monthly taxes (federal & provincial) and it send me back to "set up you payroll" when I go to my payroll setting to ensure that everything is complete it shows that everything is indeed completed. so what is the issue? why am I not able to send it through quickbooks? Also the option where it says pay it through quickbooks is also On.

1 reply

T
Trish_T
April 14, 2023

Hi lhaccotech-gmail,

 

Welcome to Community!  I appreciate you reaching out here, with concerns about QuickBooks Online Payroll.  I'd be glad to point you in the right direction, so you get the support you need!

 

Based on the information you've provided, I recommend following the steps in this helpful guide, to ensure you've set up e-file and e-pay in QuickBooks Online Payroll successfully.  If you experience the same result, please contact us for direct assistance in real time.  Our Customer Care team will be happy to work with you virtually, with your consent, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Feel free to reach out to us again, if you have any other questions.  We'd be happy to help!

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