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stevee.cda
January 25, 2023
Question

I inserted a bonus cheque at year-end. It did not populated through QBO. How do I fix a synch error in Payroll?

  • January 25, 2023
  • 1 reply
  • 0 views
After discussions with the Tax Accountant, we decided to insert a bonus cheque at year end. In early January, I inserted a bonus cheque dated 30-Nov'22. I saw it in PR. I printed it out. But I can not see it in the  General Ledger. Apparently there was a sync error. How do I fix a synch error?

1 reply

A
Alex M
January 25, 2023

Hi there stevee.cda,

 

It's important that all your payroll information is correctly run so that your pay can be run properly. QuickBooks Online Payroll is a great tool able to help you calculate the pay for your employees based on their hours worked. I can point you in the right direction for assistance with payroll not showing up in the books.

 

In order to have this pay run set up properly in your books when it does appear properly in the payroll section, you'd need to reach out to the QuickBooks Payroll support team by phone. They'll be able to verify the pay in the system so that they can make sure it appears correctly in your chart of accounts. You can reach out to them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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