I''m a pro advisor - I re-subscribed to payroll for a client - but we still can't access payroll

Hi there, 

It's nice to have ProAdvisors like yourself reach out to the Community. I'll be happy to assist you with accessing your clients's payroll. 

I want to make sure I'm understanding the issue correctly. What happens when you try accessing it? Are you getting an error message? Are you not getting an option to access it?