I made a mistake on a paycheck and underpaid an employee. I cancelled the original paycheck and reissued paycheck. Now I have two payments that I cant match to paycheck

This situation requires careful handling to match the transactions correctly and maintain accurate records in QuickBooks Online (QBO) Canada, bwadeson. Let's perform some troubleshooting steps to resolve the two payments to match them into your paycheque. 

Let's ensure the original paycheck was properly voided and is no longer showing as an outstanding transaction. Then, make sure the reissued paycheck reflects the correct amount and has been processed correctly in QBO. You can check out this article to learn more about deleting a paycheque: Delete a paycheque in QuickBooks Online.

Once done, go to the Banking tab and review the transactions to see the two payments related to the original and reissued paychecks. When it comes to matching amounts from the bank feed to paycheques from the Payroll module, QBO will only allow you to match one transaction to the payroll transaction. In instances where you have more than one transaction in your bank feed for a single paycheque, you won't be able to match it and it's best to exclude the transactions from the bank feed.

To handle the two payments for the original paycheque, we need to categorize it properly to avoid confusion if you see the original payment in your bank feed and it was already processed. If it remains as unmatched and should be voided, make sure it’s marked as reviewed or excluded if the payment was stopped or reversed by your bank.

For the Reissued Paycheck, ensure the reissued payment is correctly showing in your bank feed. Then, use the Find match tool within the Banking tab to locate the reissued paycheck transaction. You can refer to this article to more about bank feed tasks here: Categorize and match online bank transactions in QuickBooks Online.

Once done, go to Reports and run payroll reports to ensure liabilities and expenses accurately reflect the updated paycheck. You can refer to this article for more details: Run payroll reports. Then, double-check the bank register to ensure it accurately represents the transactions, avoiding any duplicates.

Don't worry, excluding these transactions won't affect your books because the payroll transaction is already recorded in the Payroll module. The only consequence is that, without a match, the program won't automatically select it during reconciliation. Just remember to account for this when you reconcile your accounts later.

By following these steps, you can handle the corrections for both the original and reissued transactions properly in QBO, ensuring that your payroll and bank reconciliations remain accurate.

Moreover, you can visit these articles to learn more about managing your paycheques:

• How to edit paycheques in QuickBooks Online Payroll
• How to print and reprint paycheques

If you require additional assistance running your payroll or any QuickBooks-related concerns, feel free to comment below or visit the Community space. We're here to provide the best guidance and support to help you find the right solution for your every concern, bwadeson.