I made a mistake when I ran payroll, can I fix it?

Hello katygriffin,

Thanks for choosing QuickBooks Online and Payroll to manage your books and your employee information. With two Payroll modules to choose from, QuickBooks makes sure you have the tools you need to accurately calculate pay runs and remittances. Having two Payroll modules, however, means gathering more details when it comes to situations like making corrections to a pay run. Don't worry, I'll point you in the right direction.

When using Payroll, there are a lot of moving parts and things to consider, such as which module you're using, whether you're using direct deposit, when the pay run was, and what correction needs to be made. For that reason, these discussions are best had one-on-one with a support team member. There are a few ways to get in touch, so simply choose the one that works best for you to reach someone who can help.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

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Wishing you the best!