I made a supplier inactive. I didn't notice the amount "owing" I had paid it years ago. Now i have a supplier credit in my income that doesn't exist. How do I fix this?

Hi joelscottplumbin,

One of the most powerful and useful features of QuickBooks Online is the advanced tracking of your accounts payable. The best way to unlock the full potential of this is to address issues like this one as soon as you notice them. In order to make a supplier inactive, their balance needs to be zero. This ensures consistency in your reports. If a supplier has an open balance, the system will automatically record an adjustment when making them inactive. This can be easily deleted, and I'll be happy to show you how.

You've likely already noticed that it's impossible to make changes to an inactive supplier's balance. This helps in keeping your books balanced, and gives you the opportunity to take more control in how the balance is resolved. You can make a supplier active in just a few easy steps:

1. Head to your Expenses tab and select Suppliers. 
2. Click on the small Gear icon directly above the ACTION column.
3. Check the box for Include inactive.
4. Find your supplier, then click Make active.

Once that's done, you'll be able to delete the adjustment created by QuickBooks, and close the supplier's balance accordingly before making them inactive again.

I'm here for you, so let me know if there's anything else I can do to help!