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February 10, 2022
Question

I messed up the 1st few pays in May 2021. I had to delete all the ones that came after it. Now, I can't get the same pay period to select to re-enter. Earliest is August.

  • February 10, 2022
  • 1 reply
  • 0 views
I need help with selecting a longer pay period option from the drop down bar. I need to enter paycheques for May and June 2021, but the only pay period dates start in August 2021. How do I extend back the pay period to cover these dates?

1 reply

February 10, 2022

Hi emily61.

 

Being able to correct, adjust and delete previous pay periods from your QuickBooks is one of the ways the program gives you control over your company information. I'd be happy to point you in the right direction to get these pay periods entered. 

 

QuickBooks Online allows you to do pay runs for up to 6 months back. As the time frame you are looking to enter is past that you'll need to give our support team a call so they can do what's called a pay edit for you. This will allow them to get the information you need entered into your QuickBooks for the timeframes that you can't add.

 

In order to reach out to our support team you can use one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!