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userarmannajdi
January 17, 2021
Question

I need to do a payroll for Last year, but do not see an option for it. How do I accomplish this?

  • January 17, 2021
  • 1 reply
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1 reply

PatriciaT
PatriciaT
January 18, 2021

Hi userarmannajdi,

 

Welcome to the Community family! I'm glad to hear you're taking advantage of Online Payroll to help you produce accurate paycheques and payroll forms for your employees. I know how important it's to ensure you have all your payroll data in the program. I'll be happy to guide you with this.

 

When setting up your payroll account in QuickBooks Online, you have the option to enter previous payroll done in another software as your year-to-date information. This enables the system to keep your profile up-to-date and pick up from where you left before coming to Online Payroll. That being said, you can only run payroll from the period from which you started your subscription in QuickBooks Payroll. If the payroll you're trying to run is from a period before starting with Online Payroll, that would explain why you're unable to do so, as this information should instead enter as year-to-date. In case the dates of your pay run is within the range you started using Online payroll, it's important to note that you can only go back for six months in the program. Any information above that would also need to be entered as year-to-date. If you're within the range limit and unable to run payroll, please reach out to our tech support team so we can have a closer look at your account and help you get back on track! Our agents also have all the necessary tools to help you update your year-to-date information if needed. Here's how to get in touch.

 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

 

You may also found this article useful: Process or run payroll

 

I hope this helps! Don't hesitate to reach out if you need anything else.

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