Skip to main content
May 28, 2022
Question

I processed a payroll by accident... is there a way to stop it before the direct deposit deadline? is there a way to get the money back?

  • May 28, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

May 30, 2022

Hi there abdulnourj-aeuni,

 

It's vital your employees get paid the right amount for their hours worked. QuickBooks Online Payroll is a great tool able to help calculate pay based on your employees' hours as well as deductions so that they can be remitted to the government. I can point you i the right direction for assistance with direct deposits.

 

In order to verify if the pay run in question can be canceled, I recommend reaching out to the QuickBooks Online support team outside of the COmmunity as soon as possible. They'll be able to verify the direct deposit's status in the system to see if it can be canceled, and if so, they'll be able to provide the steps to just that. You can reach out to them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.