Skip to main content
U
userraquelbuenavista
February 19, 2021
Question

I saw the ad for 10$ quarterly, but now i found out that i will be charged monthly. please enlighten me. thank you

  • February 19, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

L
LauraAB
February 19, 2021

Hello userraquelbuenavista,

 

Welcome to the QuickBooks Community and the QuickBooks family! I know it's a big decision to choose the software you'll be using to manage a set of books, so I want to make sure you have the information you need about your billing with QuickBooks Online. I'd be happy to go over this to you and point you in the direction of how you can learn more about your subscription.

 

QuickBooks Online has two subscription models: monthly or annual payments. This gives you the flexibility to plan and make your subscription payments and keep your books active. Add ons to the program have different billing models, such as QuickBooks Online Payroll with its monthly fees and QuickBooks Payments with the per transaction fees.

 

Since you mention seeing a quarterly fee, knowing which ad you saw would be helpful so we can make corrections to it if needed. If you mean you saw a discounted price of, for example, 50% off for the first three months (which would put a QuickBooks Online EasyStart subscription down to $10) what that means is the rate is reduced 50% per month for a 3 month period. This would result in a $10 per month payment, plus taxes.

 

As I said, knowing which ad you're looking at will help, as will being able to review the billing for your account. So that we can do both of those things while upholding the security of your information, please use one of the following methods to reach out to a member of our support team and have a private discussion.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

We're here to help, and I'm confident we can get to the bottom of what's happened by taking a closer look.

 

Take care.

Terms & ConditionsAccessibility statement