I set up direct deposit with my employees but when i run payroll, it still says "paper cheque" as the pay method . How do i change it to direct deposit?

Hello usernelson,

QuickBooks Online Payroll's option to use direct deposit is one of the ways we help keep things simple come payday. Thanks for letting me know what's happening when you start your pay run, and I can point you in the right direction for figuring this out.

When working with direct deposit, setting up the banking information for both you and your employees is key. Based on what you've described here, it sounds like you've already done that, meaning that the program should be registering the direct deposit as the pay method for your pay run.

Because it's not, you can try some troubleshooting steps like clearing cache, using a private browser, or even another browser type. If those still don't do the trick, I want to ensure that the setup is correct in the back-end system. To have a member of our support team look over this with you, I suggest using one of the options below so we can securely collect your details to take a look.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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