I set up payroll for a client, and set up a mock payroll run, but no one had income tax deducted, just cpp and EI, why is that, what am i missing?

Hi precise_bookeepi,

Thanks for connecting with us here.  Ensuring your QuickBooks Online Payroll calculations are accurate, is essential in keeping within government guidelines.  I can see how concerning it would be when income tax isn't applied to your staff.  I'd be glad to assist!

When this happens, I recommend reviewing the T1 information for each staff member to see if additional amounts are listed.  Here's how;

1. Open Payroll and then Employees from the left menu

2. Select an employee to open their profile

3. Scroll down to Tax Withholding and select Edit

4. Look for an amount in the Additional income tax amount you want deducted from each paycheque field

5. Make any changes, as you feel necessary and Save

In addition, some employees my be exempt.  If you're not certain if an employee should be exempt from certain taxes, I suggest speaking with an accounting professional.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area.

For additional assistance, please don't hesitate to contact us.  We'd love the opportunity to work with you personally and ensure you're able to accomplish your QuickBooks Online Payroll goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please don't hesitate to reach back out with other questions.  We'd be glad to assist!