I spoke to Brad yesterday from QB and he assure me they are working on our acct. We are unable to run payroll and need someone to figure out why?

Hello debbycory,

I want to make sure you're able to get your payroll taken care of so you can meet your deadlines. Since you say someone is working on your account, it sounds like your issue has been escalated to our engineering team. With payroll timelines in mind, we always work as quickly as possible to resolve payroll troubles so you can get back to work.

If you've been emailing with the agent, Brad, feel free to send him a message to see if he has any updates about what's going on. You can also contact support again to see if there are more details. A new agent will be able to see your case from Friday on the account to bring themselves up to speed. Here are the different ways you can get in touch.

Phone: Click Contact Us to learn how to reach phone support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't worry, we're here to help you get this sorted out!

Have a great week.