Skip to main content
September 28, 2023
Question

I submitted the information needed for the "watch your bank account for a small deposit" task three weeks ago, and nothing in my payroll has changed, why?

  • September 28, 2023
  • 1 reply
  • 0 views
I am trying to finish setting up my payroll and Im in "Lets Handle your Taxes" section, and no matter what I do, I cant get them completed, and It has been 3 weeks since I submitted the info for the small deposit information and it still says its under review.

1 reply

September 28, 2023

Hi there, 

 

Welcome to the QuickBooks Community. I'll be glad to assist so you can start to take advantage of the Direct Deposit feature to pay your staff. 

 

Normally, it takes approximately three business days for the test transaction to appear on your account. Since it's been more than three days, I recommend re-triggering the test transaction using the steps below: 

 

  1. Select the Settings ⚙️ icon, then Payroll settings.
  2. Select the edit icon next to Bank accounts, then select Verify test transaction.
  3. To reset the test transaction, enter $0.01 in the boxes below and select verify 3 times. Doing this will fail the test transaction and let you add the banking information again.
  4. Go back to Payroll Settings and select the Edit button next to the Bank Account field.
  5. Reenter the correct bank account information.
  6. Select Continue to save changes.

This should trigger QuickBooks Online to send the test transaction to your bank. Please wait another 3 business days for the transaction to appear in your bank account.

 

Let me know how you make out. I'll be one message away in case you need additional assistance with your work. Otherwise, I wish you a great rest of the week.