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February 23, 2020
Question

I try do direct deposid for payroll. i geting errow city , province and postal code dont much. i know my address try 3 times same errow

  • February 23, 2020
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1 reply

AddieC
February 24, 2020

Hello, 

 

It's great to hear that you're setting up direct deposit in QuickBooks Online! This is the best way to save you time and get your employees paid simply and easily. I'd be happy to explain what may be happening with your address entry. 

 

QuickBooks Online refers to Google Maps for the address entry system. In order to make sure the city, province, and postal code are a match, plug your address into Google and copy and paste the address directly from the search results. This typically helps to resolve any issues when entering this information. 

 

You can also try clearing the cache and cookies in your web browser. These stored Internet files may be causing bugs and latency in the program, resulting in error messages. Here's how to do that: How do I clear my browser cache and temporary Internet files? 

 

Another important step you can try is to use Incognito Mode in Google Chrome. This private browsing mode can help diagnose browser-related issues. Here's more information about that and how to use it: Browse in private.  

 

If you're still experiencing this issue, there may be something account-specific that needs to be investigated. In that case, I'd encourage you to reach out to our tech support team so our agents can runs some tests and complete further troubleshooting with you. 


I hope this helps!

Have a wonderful week.