I've been on "wait" with Kimberly L. for over 1/2 hour. What should I do?

Hello sharonrokimi,

Thanks for visiting us here in the QuickBooks Community again and letting me know what's happening as you're working with QuickBooks Online support. It's important to me that you're able to continue to work with our team to get answers for your questions or concerns.

Being on hold or waiting in a chat for over half an hour is definitely a long period of time without hearing any updates. I know that business owners and bookkeepers have busy days, and it's our goal to get you back to work as quickly as possible and keep you up to date with what's going on when you're working with us. Depending on what you're contacting us about, it may take some research to get you the answers you're looking for, and letting you know that is a big part of the conversation.

If you're still waiting and haven't heard anything, you're welcome to disconnect and try contacting us again to work with another member of our team. Feel free to let them know what happened so we can submit feedback about the agent you were working with and make sure appropriate coaching takes place. Here are the methods you can use to reach our support teams.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best!