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December 13, 2022
Question

I've set up a Contribution for an employee to pay them a flat amount each paycheck for transportation. But when I run payroll, it doesn't show up in the paycheque.

  • December 13, 2022
  • 1 reply
  • 0 views
I'm using QB online payroll.  There are no employee voluntary deductions.  (Shows zero deduction in the paychque).

1 reply

December 13, 2022

Hi mladak,

 

Thanks for reaching out to us here. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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I'll be one message away in case you need further assistance.