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princess.murry
June 8, 2019
Question

I was approved for Direct Deposit payroll. I ran payroll, yet received several emails later that they were cancelled. Now account is "On Hold for Possible Fraud Issue"

  • June 8, 2019
  • 1 reply
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1 reply

JenoP
JenoP
June 8, 2019

Direct Deposit accounts will be placed on hold if there are additional documentation needed, princess.murry.

 

This can also happen if there are company information that aren't verified. An email will be sent containing the instructions and list of documents needed to reactivate the account. 

 

I would also recommend contacting our Payroll Team. They will be able to review your account and check why your Direct Deposit account was cancelled or put on hold.

 

Here's how you can contact them:

 

  1. Click the Help menu in the upper-right hand corner of QuickBooks. 
  2. Enter a very short description of your concern, then click Let's talk. 
  3. Choose between Message an agent or Get a callback. 

Join us again in the Community anytime you need help. 

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princess.murryAuthor
June 8, 2019

I Just checked, I recieved an email asking for ID of Principal officers bank account an hour before running payroll. Which I didn't send before running Payroll. Could that be the reason? Then 1 hour after payroll I received two emails, one stating verified, other stating not verified. 

AlcaeusF
AlcaeusF
June 8, 2019

Thanks for getting back to us and for the providing a screenshot, @princess.murry.

 

Yes, that could be the possible reason why your account was placed on hold after running direct deposit payroll. Once you've provided the documents needed, we'll remove the hold once we confirm that your payroll account is active. Usually, this occurs on the same day or the next day.

 

For additional information, consider checking out these articles:

 

 

That should answer your concern. Keep me posted on how everything goes by leaving a comment. I'm always here if you need anything else. Have a great weekend.

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