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April 6, 2020
Question

I would like to pay directly into employee's RSP account. The account details are in quickbooks but it it saying it cannot verify and pay into it... What am I missing?

  • April 6, 2020
  • 1 reply
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1 reply

April 6, 2020

Hi victoria-alvarez,

 

It's awesome to see that you're using QuickBooks Online Payroll to seamlessly pay your employees. Our payroll systems include plenty of powerful features, making it easy to take full control over your books. There are a few things that could be causing this error, so I want to make sure you receive the appropriate support. I'd like to take a closer look at your account from our end. Please reach out to our payroll expert team using one of the options below. They'll be happy to find out why you're receiving this error. 

 

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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Don't be afraid to get in touch! I'm confident we'll be able to sort this out.