If active employees now have an exclamation mark saying information is missing but nothing has changed. I can't see anything to change. ANy help?

Hello service57,

Welcome to Community!  Having a signal that your employees require attention is rather concerning.  It's essential that this is resolved as soon as possible, so you can pay your staff as scheduled.  I would be glad to assist!

It may be that your browser has an excessive amount of frequently accessed page resources, which can cause some errors and performance issues. If you haven't done so already, clear the cache on your regular browser.  I also suggest opening your QuickBooks Online account in a private browser, using one of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you're signed in, proceed to your employee list to see if the symbol remains.  Should it still be visible on your employee(s), open their profile and review the information with the exclamation symbol. Make any necessary changes to update the employee profile.

If the issue persists, please don't hesitate to contact us outside of this forum.  It would be our pleasure to work with you on a personal level, and assist you with accomplishing your QuickBooks goals as soon as possible! 

Feel free to touch base with us again, if you have other questions. We would be happy to help!