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A
aaronpraymond-gm
April 20, 2022
Question

If my payroll went through two times instead of one what do i do to get money back

  • April 20, 2022
  • 1 reply
  • 0 views
my payroll paid me direct deposit to my personal account a week later it paid me again and the money is no where to be found same amount take out 2 times but second time was not authorized

1 reply

J
JamesM4
April 20, 2022

Hi aaronpraymond-gm,

 

Thanks for reaching out to us here. The program is designed to be an easy-to-use program and I'd like to help make sure you experience that benefit among many others. Based on the info you've shared above, I highly recommend contacting our support team for further assistance with backdating your payroll. One of our specialists will be able to assist you with a Pay Edits template so you can update your YTD info with ease. Here are our contact details: 

 

- Phone and Chat: Click 1-855-253-1536 to learn how to reach a phone and chat support.

- Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose to Get a callback (Note: Callback hours are the same as regular phone hours.)

- Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Feel free to keep me posted on how you make out. I'll be here in case you have other questions. Otherwise, I wish you a great rest of the day.

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