Hi heather-mccusker,
Your payroll is a vital part of your business. It's important you're able to know if there's an issue with your payroll so you can continue to manage your business with peace of mind.
Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details:
Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.
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